FAQ's
Jewellery Care Guide
What materials is the jewellery made from?
All our jewellery is made with Stainless Steel and plated with real 18ct gold.
Our jewellery is waterproof and tarnish resistant making it durable and long lasting.
Can i wear my jewellery in water?
Yes, our jewellery is waterproof! so it can safely withstand exposure to water.
Is the jewellery safe for sensitive skin?
Our jewellery is made with stainless steel which is hypoallergenic making it unlikely to cause an allergic reaction.
How do i care for my jewellery?
For gold-plated pieces, use a soft cloth for cleaning.
To keep the quality of your jewellery pieces, avoid contact with perfume or harsh chemicals such as cleaning agents eg. chlorine, bleach, vinegar.
LAIYOUI is not responsible for damaged jewellery due to poor care.
How do i store my jewellery?
As we create chunky statement pieces, we advise storing and traveling with jewellery in a protective case/ dust bag/ or the box provided to avoid the jewellery being damaged.
LAIYOUI is not responsible for damaged jewellery due to poor care.
Orders and Shipping
Do you offer free shipping?
Yes we do! we offer free UK shipping for orders over £80.
Unfortunately we're unable to provide free international shipping at this time.
When will i receive my order?
We use Royal Mail Tracked 48 service, which aims to deliver your parcel within 2-3 days. Please allow an additional 2 days for order fulfillment before your parcel is dispatched.
Do you ship internationally?
We offer worldwide shipping from the UK via Royal Mail International Tracked service. According to Royal Mail, the estimated delivery times are:
- Europe: 3-5 working days
- Worldwide: 5-7 working days
Please note that international deliveries may take up to 10 working days. Be aware that delays may occur during peak periods such as Valentine’s Day, Christmas etc.
Delivery is calculated at checkout.
Will I have to pay customs duties on my order?
Your order may incur customs fees or import duties once it arrives in your country. These are set by your local customs office and are the recipient’s responsibility. We ship with Royal Mail, so it’s always a good idea to double-check any potential fees in your country before placing an order. If you have any questions, we’re here to help!
How do i track my order?
You should receive updates via the email address provided, however you can also track your order through the Royal Mail website. All you need is your tracking number.
Returns and Exchanges
How do i make a return?
Our return policy is valid for 7 days from the date of recieving your item. Unfortunately, we cannot offer refunds or exchanges if 7 days have passed since your purchase.
To be eligible for a return, items must be unused, in their original condition, and in the original packaging.
*Please note that earrings (due to hygiene reasons) and gift cards are non-returnable.
Please note we do not offer free return labels.
To initiate a return, please contact us at support@laiyoui.com
Can i make an exchange?
We offer exchanges solely for items that are defective or damaged. If you need to replace a defective or damaged item with the same product, please reach out to us via email - support@laiyoui.com
My item is faulty...
If you receive a faulty item, please contact us at support@laiyoui.com within 7 days of receiving your package. We’re here to help and will work with you to find a suitable solution as quickly as possible.
Sustainability
Where are LAIYOUI's pieces manufactured?
Our pieces are made in China through partnerships with carefully selected manufacturers who share our commitment to quality and responsible production practices. These factories hold social audits and/or certifications, such as SMETA or SGS, ensuring ethical standards are upheld.
What is LAIYOUI doing to be more sustainable?
At LAIYOUI, we are committed to sustainability by embracing a slow fashion and responsible manufacturing approach.
Our slow fashion model involves releasing only two highly curated collections per year, ensuring that our designs are intentional and thoughtful.
By producing small batches, we avoid overproduction and the use of poor-quality materials, which contribute to environmental degradation. Our goal is to offer quality jewellery while adapting to demand and encouraging more sustainable consumption.
While our business model encourages intentional and sustainable practices, we recognise there’s still more work to be done. We are continuously exploring additional areas where we can further reduce our environmental impact and enhance our commitment to sustainability.
Is LAIYOUI's packaging sustainable?
Yes, our packaging is fully recyclable/biodegradable! We ensure that our packaging materials are eco-friendly and can be responsibly recycled, or composted.
Still got Q's?
If you need further assistance, feel free to reach out to us at support@laiyoui.com or use the form below. We’re happy to help.