As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

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Got questions? We've got answers. From shipping to jewellery care, it's all here.

Still need help? Email us at support@laiyoui.com 💌

Jewellery Care Guide

  • All our plated jewellery is made with either Stainless Steel or Brass as a base metal and plated with real 18ct Gold.

    Our Stainless Steel jewellery is waterproof and tarnish resistant making it durable and long lasting.

    Our materials will be clearly stated in the product descriptions on our website.

  • All our pieces with a stainless-steel base are fully waterproof, so you can wear them with confidence even in water.

    This will be clearly stated in the product descriptions on our website.

  • Our stainless steel-based jewelry is crafted from hypoallergenic stainless steel, making it highly unlikely to cause an allergic reaction.

    Our materials are clearly stated in the product descriptions of each item, so please check each item for allergens.

  • For gold-plated pieces, use a soft cloth for cleaning.

    To keep the quality of your jewellery pieces, avoid contact with perfume or harsh chemicals such as cleaning agents eg. chlorine, bleach, vinegar.

    While many of our pieces are waterproof we recommend avoiding water exposure where possible to prolong the shine of your pieces.

    LAIYOUI is not responsible for damaged jewellery due to poor care.

  • As we create chunky statement pieces, we advise storing and traveling with jewellery in a protective case/ dust bag/ or the box provided to avoid the jewellery being damaged.

    LAIYOUI is not responsible for damaged jewellery due to poor care.

Orders & Shipping

  • Yes we do! we offer free UK shipping for orders over £60.

    Unfortunately we're unable to provide free international shipping at this time.

  • We use Royal Mail Tracked 48 service, which aims to deliver your parcel within 2-3 days. Please allow an additional 2 working days for order fulfilment before your parcel is dispatched.

  • We offer worldwide shipping from the UK via Royal Mail International Tracked service. According to Royal Mail, the estimated delivery times are:

    • Europe - Please note we're currently unable to ship to Europe at this time.
    • Worldwide: 5-7 working days

    Please note that international deliveries may take up to 10 working days. Be aware that delays may occur during peak periods such as Valentine’s Day, Christmas etc.

    Delivery is calculated at checkout.

  • Your order may incur customs fees or import duties once it arrives in your country. These are set by your local customs office and are the recipient’s responsibility. We ship with Royal Mail, so it’s always a good idea to double-check any potential fees in your country before placing an order. If you have any questions, we’re here to help!

  • You should receive updates via the email address provided, however you can also track your order through the Royal Mail website. All you need is your tracking number.

Returns & Exchanges

  • Return Policy - Don’t love it? Return it!
    We want you to feel completely happy with your purchase. If it’s not quite right, no worries—you can return it within 14 days of receiving your order.

    To be eligible for a return, items must be unused, in their original condition, and in the original packaging.

    • Earrings (for hygiene reasons) and gift cards are non-returnable.
    • Unfortunately we do not offer free return labels.
    • Returns must be sent back using a tracked postal service. We are not liable for lost or stolen return packages.
    • Free gifts must also be returned along with your returned item.

    Once we receive your return, we’ll inspect the item. Refunds will only be processed if the jewellery is returned in acceptable condition. Please allow up to 5-10 business days for refund processing.

    To start a return, please contact us at support@laiyoui.com.

  • We offer exchanges for items that are defective or damaged. Please note we only replace the defective or damaged item with the same product. We also offer exchanges for the wrong ring size, which will be processed in the form of store credit. Please reach out to us via email to initiate an exchange - support@laiyoui.com

  • As a small business, we’re unable to cover the cost of returns or exchanges at this time. The purchaser is responsible for any return or exchange shipping fees. We appreciate your understanding.

  • If you receive a faulty item, please contact us at support@laiyoui.com within 14 days of receiving your package. We’re here to help and will work with you to find a suitable solution as quickly as possible.

    Please note that items that are damaged as a result of normal wear and tear are not considered to be faulty.

Sustainability

  • Our pieces are made in China through partnerships with carefully selected manufacturers.These factories hold social audits and/or certifications, such as SMETA or SGS, ensuring ethical standards are upheld.

  • Yes, our packaging is fully recyclable/biodegradable! We ensure that our packaging materials are eco-friendly and can be responsibly recycled, or composted.

Still got Q's?

If you need further assistance, feel free to reach out to us at support@laiyoui.com 

or use the form below. We’re happy to help.

Contact us