All our pieces with a stainless-steel base are fully waterproof, so you can wear them with confidence even in water.

This will be clearly stated in the product descriptions on our website.

Our stainless steel-based jewelry is crafted from hypoallergenic stainless steel, making it highly unlikely to cause an allergic reaction.

Our materials are clearly stated in the product descriptions of each item, so please check each item for allergens.

For gold-plated pieces, use a soft cloth for cleaning.

To keep the quality of your jewellery pieces, avoid contact with perfume or harsh chemicals such as cleaning agents eg. chlorine, bleach, vinegar.

While many of our pieces are waterproof we recommend avoiding water exposure where possible to prolong the shine of your pieces.

LAIYOUI is not responsible for damaged jewellery due to poor care.

As we create chunky statement pieces, we advise storing and traveling with jewellery in a protective case/ dust bag/ or the box provided to avoid the jewellery being damaged.

To find your ring size please click HERE.

We want you to love your Laiyoui pieces from the moment you put them on — and for many wears after.

If something doesn’t feel right, we’ve got you. Every piece comes with a 100-day warranty from the day your order is delivered.

What we cover:

• Faulty clasps or fastenings
• Loose or detached components
• Any manufacturing faults that happen with normal wear

If you notice an issue within 100 days, just reach out with your order number and a clear photo of the piece. We’ll take a look and sort a repair or replacement for you.

Your jewelry should feel as good as it looks!

Please note: this guarantee does not cover damage caused by misuse, improper storage, or failure to follow care instructions. We reserve the right to decline a claim if we believe the damage falls outside of fair wear and tear.

We use Royal Mail Tracked 48 service, which aims to deliver your parcel within 2-3 days. Please allow an additional 2 working days for order fulfilment before your parcel is dispatched.

We do offer a Royal Mail 1-2 day Tracked service option, however please note orders will ship the next working day and should arrive the following day.

What is a Pre-Order?

A pre-order allows you to reserve an item before it is available for immediate dispatch. By placing a pre-order, you are securing your piece ahead of production or restock.

Payment

All pre-order items are charged in full at checkout.

Dispatch & Delivery

Pre-order items are not ready for immediate dispatch.

Estimated dispatch dates will be clearly stated on the product page.

If your order contains both in-stock and pre-order items, the order will be shipped once all items are available unless otherwise stated.

Updates

We will keep you informed should there be any changes to your pre-order timeline.

Cancellations & Refunds

Pre-order orders/items cannot be cancelled once placed.

Pre-order items are subject to our standard Returns Policy. Please note that earrings are non-returnable for hygiene reasons.

We offer worldwide shipping from the UK via Royal Mail International Tracked service or Evri Standard tracked.

Please see estimated delivery times:

• Europe - 5-10 working days
• Worldwide: 5-10 working days
  
  Please note that international deliveries may take up to 14 working days. Be aware that delays may occur during peak periods such as Valentine’s Day, Christmas etc.

Delivery is calculated at checkout.

Your order may incur customs fees or import duties once it arrives in your country. These are set by your local customs office and are the recipient’s responsibility. We ship with Royal Mail, so it’s always a good idea to double-check any potential fees in your country before placing an order. If you have any questions, we’re here to help!

You should receive updates via the email address provided, however you can also track your order through the Royal Mail website. All you need is your tracking number.

We offer exchanges for items that are defective or damaged. Please note we only replace the defective or damaged item with the same product. We also offer exchanges for the wrong ring size, which will be processed in the form of store credit. Please reach out to us via email to initiate an exchange - support@laiyoui.com

As a small business, we’re unable to cover the cost of returns or exchanges at this time. The purchaser is responsible for any return or exchange shipping fees. We appreciate your understanding.

If you receive a faulty item, please contact us at support@laiyoui.com within 14 days of receiving your package. We’re here to help and will work with you to find a suitable solution as quickly as possible.

Please note that items that are damaged as a result of normal wear and tear are not considered to be faulty.